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Frequently Asked Questions
Below are answers to the most common questions from trucking companies and drivers. If you don’t see what you’re looking for, contact our support team for assistance.
FAQs for Companies
HealthRX
How does HealthRX benefit my drivers?
HealthRX provides 24/7 virtual healthcare access, prescription discounts, and no copays, keeping your drivers healthy and reducing downtime.
Can I offer HealthRX to my entire fleet?
Yes, we offer bulk enrollment options for companies that want to provide healthcare solutions for all their drivers.
Is HealthRX compliant with industry regulations?
Yes, HealthRX is fully HIPAA-compliant, ensuring privacy and security for all consultations.
What types of medical issues can drivers get help with?
Drivers can consult licensed providers for common illnesses, prescription refills, chronic condition management, and general health concerns.
How do my drivers sign up for HealthRX?
Enrollment is simple. Drivers can sign up through our website, and companies can request bulk registration options for their fleets.
Trucker Hiring
How does Truckers Network help me find drivers?
Our hiring platform connects you with over 200,000 CDL drivers, allowing you to post jobs, screen candidates, and hire efficiently.
What makes Truckers Network different from other hiring platforms?
Our platform is built exclusively for the trucking industry, providing targeted access to qualified, experienced CDL drivers.
Can I post multiple jobs at once?
Yes, you can post multiple job listings and update them as needed through your employer dashboard.
How do I know I’m getting qualified candidates?
Drivers on our platform have verified CDL credentials, and our screening tools help ensure you connect with the right applicants.
Is there a cost to post job listings?
We offer flexible pricing options for job postings based on your hiring needs. Contact us for bulk pricing and premium placement options.
Roadside Assistance
What does the Truckers Network Roadside Assistance cover?
Our program covers towing, fuel delivery, lockouts, jump starts, tire services, and more.
How does the reimbursement process work?
Drivers submit receipts for approved services, and we process reimbursements based on their plan.
Can my company sign up all our drivers for roadside assistance?
Yes, we offer corporate plans for fleets of all sizes.
Are there any restrictions on which repair shops we can use?
No, we do not have preferred shops. You can use any provider and submit receipts for reimbursement.
How quickly can my drivers get help when they need it?
Our network operates 24/7 nationwide, ensuring fast response times wherever your drivers are.
160 Driver Score
How does the 160 Driver Score help my company?
160 Driver Score provides real-time safety insights, helping you reduce risk, improve training, and lower insurance costs.
What does the evaluation process include?
Drivers receive a comprehensive 90-minute assessment covering over 100 points on safety, performance, and skill level.
Can I use the 160 Driver Score for hiring decisions?
Yes, the 160 Driver Score provides valuable insights that help you make informed pre-hiring and retention choices.
Will my current drivers benefit from this program?
Yes, 160 Driver Score helps improve fleet-wide safety and identifies training needs to enhance driver performance.
How do I enroll my drivers in the program?
Contact our team to sign up individual drivers or your entire fleet for evaluations.
Fuel Discounts
Where can my drivers use the Truckers Network Fuel Card?
It is accepted at over 14,000 truck stops, including TA, Petro, and Loves.
How much can my company save on fuel?
Our members get access to cash-equivalent pricing and exclusive fuel discounts at participating locations.
Are there transaction fees associated with the fuel card?
We offer low transaction fees, helping your company maximize savings.
Can I track my drivers’ fuel spending?
Yes, our advanced reporting tools allow you to monitor fuel purchases and set spending limits.
How do I get started with the Truckers Network Fuel Card?
Apply online or contact our support team to enroll your fleet.
Advertising
What advertising opportunities are available?
We offer in-app advertising, sponsored content, email promotions, and banner placements targeting truck drivers.
Who is the target audience for Truckers Network ads?
Our network includes thousands of truckers, fleet owners, and industry professionals.
How can I measure the effectiveness of my advertising?
We provide data-driven insights and reporting to help track your campaign performance.
Can I customize my advertising campaign?
Yes, we offer flexible ad formats and targeting options to meet your business goals.
How do I get started with advertising on Truckers Network?
Contact our team to discuss campaign options and pricing.
FAQs For Drivers
General App Questions
Is the Truckers Network app free to use?
Yes, the core features of the app are free, with optional premium upgrades for additional services.
Do I need an account to use the app?
Some features require an account, such as job applications and rating shippers, but basic browsing is available without one.
Does the app work on both Android and iOS?
Yes, the Truckers Network app is available for download on both platforms.
How often is the app updated?
We continuously update the app to improve features, add new services, and fix any issues.
Who do I contact if I experience issues with the app?
You can reach out to our support team via the app or email us at [email protected].
HealthRX
How does HealthRX work?
You get 24/7 access to doctors via phone, video, or messaging for medical advice, prescriptions, and checkups.
Are there copays or hidden fees?
No, HealthRX has no copays or extra fees.
Can I use HealthRX while on the road?
Yes, it is designed specifically for truckers and works nationwide.
How do I get prescription discounts?
Save up to 80% on prescriptions at over 35,000 pharmacies.
How do I sign up?
Visit our website and enroll in HealthRX today.
GPS Routing
How does the GPS routing feature work?
Our GPS system provides real-time truck-specific routing, helping you avoid low bridges, restricted roads, and unnecessary detours.
Does the GPS system include fuel stop recommendations?
Yes, it highlights the nearest truck-friendly fuel stops, including those offering discounts through the Truckers Network Fuel Card.
Can I customize my route preferences?
Yes, you can select route preferences such as avoiding tolls, low clearance areas, or hazardous material-restricted roads.
Does the GPS feature work offline?
No, an internet connection is required to receive real-time traffic updates and route adjustments.
How do I report inaccurate mapping data?
You can submit feedback directly through the app settings or contact support to report any routing errors
Detention Time Board
What is the Detention Time Board?
This feature allows drivers to log and track detention time at shippers and receivers to help avoid excessive delays.
How does detention time tracking benefit drivers?
By logging detention times, you help create transparency about wait times at different locations, which can encourage fairer pay and scheduling adjustments.
Can I see detention times for other drivers?
Yes, the app provides crowdsourced data so you can see average wait times at various facilities.
How do I log my detention time?
Simply check in at a facility using the app and log when you arrive and depart to track total wait time.
Does the app notify my dispatcher about detention times?
No, but you can manually share your detention logs through the app if needed.
Shipper Rating Board
What is the Shipper Rating Board?
The Shipper Rating Board allows drivers to rate and review shippers based on wait times, treatment, and facility conditions.
Why should I rate shippers?
Rating shippers helps other drivers make informed decisions about where to haul and encourages companies to improve efficiency.
Can I edit or delete my rating after submission?
Yes, you can update your rating within 24 hours of submission.
Are shipper ratings anonymous?
Yes, all reviews are anonymous to protect driver privacy.
How do I find the highest-rated shippers?
Use the app’s search and filter options to view shippers with the best ratings based on driver feedback.
Job Search & Application
How do I search for trucking jobs in the app?
Use the job search feature to browse thousands of available trucking jobs based on location, pay, and job type.
Can I apply for jobs directly through the app?
Yes, you can apply with one swipe after setting up your driver profile.
Is the job search feature free to use?
Yes, all job postings and applications are free for drivers.
Can I set up job alerts?
Yes, you can create job alerts based on your preferences to get notified of new openings.
How long does it take for a company to respond to my application?
Response times vary by employer, but most companies reply within a few days.
